Bug Reporting
Use the Collective bugtracker at http://sf.net/projects/collective to file bugreports. Bug reports through mailinglists are not very much acceptable and might be ignored. If you file a bug report then pay attention to the following:
- A bug report should contain a detailed and verbose description including version numbers, software, tracebacks(!!!!) and related error messages(!)
- Incomplete bug reports are likely to be ignored or rejected.
- Anonymous bug reports are likely to be ignored (I refuse to fix bugs for ghosts).
- If you have a problem then it is up to you to provide the necessary informations for me to get the problem fixed. It is not up to me to get the required informations from you through an iteration of questions back to you. Because you want help I do expect that you are doing your homework. Please keep in mind that you get this software for free and that you want support for free.
- Also take a look at the following text from plone.org